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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steven Johnson

August 25, 2025

5  out of  5
rating by Steven Johnson
"We really appreciate the professionalism and personal experience they offer. I gave my daughter a car and they kept it insured in another state until she could get it transferred. Allison really did a great job! Thanks!"
We responded:
"Thank you Steven for your review. We appreciate your business. We are glad you chose us to help protect you. "
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Djoesph Dcarlen

August 13, 2025

5  out of  5
rating by Djoesph Dcarlen
"Good customer service and very friendly I would recommend it to have state farm and agency to help with the need for insurance:)"
We responded:
"Djoesph, Thank you for the review. We appreciate you and your business. Welcome to the Office."
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Colleen O'Keefe

August 13, 2025

5  out of  5
rating by Colleen O'Keefe
"Alison is knowledgeable and went through all the parts of both the home owners and car insurance with me to make sure that I fully understood what I needed to be covered. She was very patient and even helped me set up the driving tracker. Highly recommend this office."
We responded:
"Colleen, Thank you for taking the time to leave us a review. We are always here. Thank you. "
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Stacey

July 16, 2025

5  out of  5
rating by Stacey
"Great place to have insurance. Im glad I found this company couldn't ask for a better company"
We responded:
"Stacey, we are glad you found us as well. Welcome to the office, we appreciate your business. "
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N. N.

July 16, 2025

5  out of  5
rating by N. N.
"These people are wonderful and I couldn't be happier with an insurance company."
We responded:
"Thank you, your reviews help us to better focus our customer service. We appreciate you taking the time to leave us a review. We appreciate you and your business as well."
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Randy L

July 16, 2025

5  out of  5
rating by Randy L
"You have two very nice and very sweet ladys work for"
We responded:
"Randy thank you for leaving a review we appreciate you and your business. "
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MRW1416 !

July 9, 2025

5  out of  5
rating by MRW1416 !
"As I set up my insurance for my new car, Allison guided me through everything and made sure I understood everything about their policies. She even made sure I got the best deal with my options."
We responded:
"Thank you, we appreciate your business and that you chose our office over everyone else. "
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Robin Henning

July 1, 2025

5  out of  5
rating by Robin Henning
"The staff at State Farm are friendly and knowledgeable. They explain things in terms you can understand and are willing to take the time needed to ensure you get all of your questions answered!"
We responded:
"Robin we want to thank you for taking the time to leave us a review. We appreciate and welcome you to the office. "
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connie rhoads

June 4, 2025

5  out of  5
rating by connie rhoads
"Leon & especially Natica went above & beyond in helping with my insurance. Natica was so thorough! Beside that, they saved me a lot of money. I would highly recommend Leon, Natica and the rest of the State Farm team in Charleston,IL 100%!!!"
We responded:
"Connie, we appreciate your kind words and are so glad you chose us to insure you. Welcome to the office and thank you. "
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Terra Lynn

June 2, 2025

5  out of  5
rating by Terra Lynn
"Staff is very helpful and answered all my questions"
We responded:
"Terra, Thank you for taking the time to leave a review. We appreciate all input and are glad to have you with our office."
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Sharon Tichenor

May 31, 2025

5  out of  5
rating by Sharon Tichenor
"I have my renters insurance with State Farm. Leon's Staff are polite and answer all my questions."
We responded:
"Sharon, Thank you for allowing us to insure you. We appreciate you and your feedback."
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Aubrey Henning

May 31, 2025

5  out of  5
rating by Aubrey Henning
"Great to work with!"
We responded:
"Aubrey, Thank you we appreciate your business and are here always."
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Mark Hofmann

May 31, 2025

5  out of  5
rating by Mark Hofmann
"Great service!"
We responded:
"Mark, We definitely strive for outstanding customer service and respect that of all the companies you could go to you chose us. Thank You."
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Sydney Lowry

May 14, 2025

5  out of  5
rating by Sydney Lowry
"State Farm has been very great and easy to work with."
We responded:
"Sydney welcome to the office and thank you for taking time to leave a review. We appreciate you. "
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Kaylee Long

April 25, 2025

5  out of  5
rating by Kaylee Long
"Very professional and helped me with all my needs effortlessly! I would recommend to anyone!"
We responded:
"Kaylee thank you for leaving a review we appreciate you. "
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S BLAIR

April 15, 2025

5  out of  5
rating by S BLAIR
"Leon took the time to answer my questions thoroughly. He and his staff are very friendly and welcoming. I highly recommend them!"
We responded:
"We are so glad to have you in our office and as part of our State Farm family. Thank you for taking the time to review."
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Kay McElwee

April 15, 2025

5  out of  5
rating by Kay McElwee
"Leon and his staff are super friendly and helpful. Leon took the time to reach out to set us up with an appointment to review our coverage. He took his time to explain everything to us and make recommendations. We highly recommend Leon for all of your insurance needs!"
We responded:
"Kay we are so happy to have you in our office. Thank you for leaving a review. We appreciate you."
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Nicholas Taylor

April 14, 2025

5  out of  5
rating by Nicholas Taylor
"Have had State Farm for over 15 years. They have always taken care of us and handled our claims swiftly and professionally. The staff in office is very friendly and knowledgeable. Leon seamlessly took over the office in place of the Starks. Will continue to recommend this office to anyone who asks."
We responded:
"Nicholas thank you for those kind words. We are so glad to have you as part of our State Farm family. Thank you for taking time out of your busy day to leave a review. We appreciate you."
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Bernadette Mangialardi

March 24, 2025

5  out of  5
rating by Bernadette Mangialardi
"Great experience. Very kind. Polite and efficient in explaining every aspect of each policy"
We responded:
"Bernadette, thank you for allowing us to take care of you. We appreciate you."
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Tamera Hutton

March 23, 2025

5  out of  5
rating by Tamera Hutton
"I have been with State Farm my entire adult life. My agent retired and my new agent and his staff have not disappointed me. They answer your questions and if there is something they need to check on, they follow up quickly. They have been very friendly and helpful!"
We responded:
"Tamera, on behalf of State Farm and my office. Thank you and thank you for leaving a review. We appreciate you and your business. "
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rchl ross

March 20, 2025

4  out of  5
rating by rchl ross
"Allison and others at State Farm has been helpful in answering my questions and has greeted me with a smile."
We responded:
"Ms. Ross we appreicate you taking time to leave a review. And we appreciate your business. Thank You."
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Vicki Phillips

March 20, 2025

5  out of  5
rating by Vicki Phillips
"Leon, Allison and Natica were friendly and patient. They helped us understand questions and confirm our insurance coverage. After meeting with them, I feel confident that we are in a good place with our coverage for our home and auto as well. If you are looking for a friendly group to assist you, I recommend them to help you out."
We responded:
"Thank you, Vicki. for your review. We appreciate you and your business. "
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patrick easterday

March 5, 2025

5  out of  5
rating by patrick easterday
"I stopped in to get a quote a few weeks ago. The entire office was a pleasure to work with. I ended up leaving with better coverage than I had while saving a substantial amount of money. After I changed I had my mother go in as well for a quote. They were able to also save her money while increasing her coverage. We couldn’t be happier with the staff and our experience with this office"
We responded:
"Patrick, thank you for letting us work for you. We appreciate you and your business. We also appreciate the time you took to leave a review. "
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Nicole Brooks

February 24, 2025

5  out of  5
rating by Nicole Brooks
"Natica was awesome to work with. She was able to get our car and house insurance lower than a previous company. She is also very knowledgeable. Thanks again for your help!"
We responded:
"Nicole, thank you for the feedback and review. We appreciate you and welcome you to our office. We are here for any of your needs."
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Rusty Lynn Creations

February 24, 2025

5  out of  5
rating by Rusty Lynn Creations
"Allison is the best to work with! State Farm beat our old Car and Home insurance rates. Was a quick transition to our new insurance. Thanks so much Allison!"
We responded:
"Rusty, Thank you for taking the time out of your day to let us know how we are doing. Welcome to the office and let us know if there is anything you need."